Frequently Asked Questions

FAQ

Pausing of your Membership due to Corona Lockdown (2nd November - 28th of February)

 
  1. Find the “Pause”-Button in your profile (via > My Profile  section)
  2. You’ll be directed to a checkout page where you have to re-enter your payment data and (if applicable) a coupon code you used to start your subscription. These steps are necessary to ensure that your payment provider will issue no payments with 100% guarantee. 
  3. You might be redirected to your payment provider. Finish the checkout and your membership is now paused until 28.02.2021. It will automatically restart afterwards and you can start attending our sessions without any hassle.
  4. If the lockdown measures will be relieved before the 28th of February and we will be back with our game operations, you can manually re-start your membership and join the action with one click. We will inform you in this case for sure! See you soon on the pitch!

Attending a Session

Just click on the session which fits you the best (via > All Sessions) and click on the “attend” button.

Our sessions always start on time! So just be at the venue 15 minutes before kick-off. This way you can check in, change your clothes, get acquainted and warm up with the other players in a relaxed and unstressed way.

It’s super easy! Just bring your sports shorts and shirt, as well as football shoes suitable for the surface. Most of the sessions take place on modern artificial turf pitches. Shoes with cleats or studs are allowed here. In indoor sessions with a PVC surface you need indoor shoes with a bright-coloured sole.

You can cancel your session up until 5 hours before the kick-off by changing your RSVP Status to “not attending” in the session info.

At Matchbase all session take place! In some rare cases, however, certain events (e.g. extremely bad weather, too many short-term cancellations of individual players) may result in a cancellation of the session. In this case the director of the particular session will inform you via Email / SMS (phone) 5 hours before the session would have taken place. We try to prevent this as much as possible and in the past we were able to run 100% of our announced sessions.

At the Session

At every session your director will start with a nice 15 min warmup into the session. The warmup is about running and stretching and to prevent unnecessary injuries. You can do it at your speed and the director is always there for helping you out.

No shows without any cancellation or contact before kick-off will be punished. Life can be crazy sometimes and  sh** can happen once, but we reserve the right to exclude players who do not show up more than 2 times from the service.

My Membership & Payment

The free trial always lasts for 14 days for every new user.

Our promise is to make playing football as easy as possible. We don’t want to bother you again to enter your data if you liked your sessions within your free trial. If you didn’t like our service you can cancel anytime!

You can play up to 2 sessions for free during the free trial period.

You can play between 2 and unlimited sessions per month. We calculate this month based on the day you started your subscription. If you change your plan in the running month with unplaid sessions, these sessions will be lost. 

You can pay your plan via PayPal or Credit Card (Visa, MasterCard & American Express) with our partner Stripe.

When logged in (via > Login)  cancel your subscription by clicking on “Cancel” in the membership section (via > MyProfile).

After selecting a membership plan you can enter the code in the last step before checkout by clicking on “Have a Coupon?” during the sign-up process.

1. Cancel your Membership (via > MyProfile)

2. Write an Email with “Delete my profile: Name“ to support@matchbase.com 

Any other questions or feedback? Contact us!