Frequently Asked Questions
Attending a Session
Our sessions always start on time! So just be at the venue 15 minutes before kick-off. This way you can check in, change your clothes, get acquainted and warm up with the other players in a relaxed and unstressed way.
It’s super easy! Just bring your sports shorts and shirt, as well as football shoes suitable for the surface. Most of the sessions take place on modern artificial turf pitches. Shoes with cleats or studs are allowed here. In indoor sessions with a PVC surface you need indoor shoes with a bright-coloured sole.
At Matchbase all session take place! In some rare cases, however, certain events (e.g. extremely bad weather, too many short-term cancellations of individual players) may result in a cancellation of the session. In this case the director of the particular session will inform you via Email / SMS (phone) 5 hours before the session would have taken place. We try to prevent this as much as possible and in the past we were able to run 100% of our announced sessions.
My Account & Payment
Our promise is to make playing football as easy as possible. We don’t want to bother you again to enter your data if you liked your sessions within your free trial. If you didn’t like our service you can cancel anytime!
At the Session
Any other questions or feedback? Contact us!